We hope that you will be delighted with your purchase however if you are not satisfied please notify and return it to us within 14 days in its original packaging and original condition with proof of purchase, and we will be happy to refund or exchange to the value of goods.
You are responsible for the cost of the postage of your returned items unless the item is faulty, in which case a full refund for postage will be given.
The cost of your purchase will be refunded within 7 days on return.
We cannot be held responsible for goods getting lost being returned to us, therefore please retain proof of postage and notify your delivery company.
If your order arrives damaged please contact us within 7 days to arrange a return.
Please note we cannot accept returns on custom made/commission items.
You can keep track of your order updates in the ‘my account’ section by logging in to your account that you have created.
Please note we cannot be held responsible for loss or delay of items being sent to you.
We reuse and recycle packaging as much as possible.
All of our products are designed and individually hand crafted in Britain. We take time and care to provide descriptions of the pieces to be as accurate as possible, however due to the handmade nature there will be variations in colour and decoration from piece to piece, and may slightly differ to the images listed on the website. This adds to the originality and individuality of hand crafted pieces. All stated sizes are approximate.
We take your confidentiality very seriously and we do not supply any of your information on to third parties when creating an account to place an order or joining our mailing list. By subscribing to our mailing list this is simply to keep you updated with any products and events we feel may interest you.
All content on the pages on the website is the property of Caroline Nash and is protected by UK copyright and database laws. You may not use images, text or any content on the website without written consent and permission.