Postage and packaging is charged at a flat rate of £3.75 for each order. We offer free postage and packaging on orders over £70 and also on our greetings cards.
We aim to send out orders within 3 – 5 working days. Due to our products being handmade and being a small company please note this may take a little longer at busy periods throughout the year. However if you require your order as soon as possible please contact us and we will do our best to meet your requirements.
For special orders such as personalised items please allow up to 4 weeks for making time.
For Commission orders we will give you an approximate delivery time on the date of ordering.
All delivery dates are approximate and are subject to availability and making time of the piece.
Please see delivery page for postage and packing costs.
Returns, refunds & exchanges:
We hope that you will be delighted with your purchase however if you are not satisfied please notify and return it to us within 14 days in its original packaging and original condition with proof of purchase, and we will be happy to refund or exchange to the value of goods.
You are responsible for the cost of the postage of your returned items unless the item is faulty, in which case a full refund for postage will be given.
The cost of your purchase will be refunded within 7 days on return.
We cannot be held responsible for goods getting lost being returned to us, therefore please retain proof of postage and notify your delivery company.
If your order arrives damaged please contact us within 7 days to arrange a return.
Please note we cannot accept returns on custom made/commission items.
You can keep track of your order updates in the ‘my account’ section by logging in to your account that you have created.
Please note we cannot be held responsible for loss or delay of items being sent to you.
We reuse and recycle packaging as much as possible.
If you require anymore information, please see our ‘Terms and Conditions’ page.